Frequently Asked Questions (FAQ)

Envyno – EU & UK Customers

1. Where do you ship from?

We ship all orders from our partnered fulfilment centres to customers across the European Union and the United Kingdom.

2. Which countries do you ship to?

We currently ship to:

All countries within the European Union
The United Kingdom (UK)

3. How long does delivery take?

Delivery times vary depending on your country:

Processing time: 1–2 business days
Transit time: 6–8 business days
Estimated delivery time: 7–10 business days

This applies to both EU and UK orders.

4. How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number.
You can check your order status at any time using our Order Tracking page.

5. What if my package is delayed or lost?

If your package is delayed or appears to be lost, please contact us immediately at envynoecom@gmail.com.
We will investigate with the carrier and ensure your issue is resolved as quickly as possible.

6. What is your return policy?

We offer a 30-day return window starting from the date you receive your order.
Items must be unopened, unused, and returned in their original packaging.
For full details, please see our Return & Refund Policy.

7. Who pays for return shipping?

Defective or incorrect items: Return shipping is free.
Customer remorse / change of mind: The customer is responsible for the return shipping cost.

8. Do you offer exchanges?

Yes! If you need to change size, colour, or switch to a different product, simply contact us.
We’ll gladly help you with an exchange.

9. What payment methods do you accept?

We accept secure payments via:

Visa
MasterCard
American Express
PayPal
Apple Pay
Google Pay

All payments are processed in EUR (£ for the UK where applicable).

10. Is my payment information secure?

Absolutely.
We use SSL encryption and trusted payment gateways to ensure all transactions are safe and secure.
We never store your credit card information.

11. Can I change or cancel my order?

Order changes or cancellations are only possible before the order is shipped.
Please contact us as soon as possible at envynoecom@gmail.com.

12. What if I received a damaged or defective item?

We’re here to help.
Contact us within 48 hours of receiving the product with photos/videos of the issue, and we will arrange a replacement or full refund.

13. Do you offer customer support?

Yes — our team is available Monday to Friday, 9:00 AM – 5:00 PM (local time).
You can reach us at:

Email: envynoecom@gmail.com
Phone: 931 714 457

We reply to most emails within 1–2 business days.